Douglas Shillito

DOUGLAS SHILLITO, FCII, Chartered Insurance Practitioner


Douglas has spent his entire career in insurance. He carried out a number of management roles with Royal Insurance over 20 years, is a past chairman of the Chartered Insurance Institute's Society of Fellows, and a past vice-president of the Institute.

After over 3 years working with a specialist IT consultancy as their professional insurance business analyst, Douglas started his own consultancy in 1981 which became Shillito Market Intelligence Ltd (SMIL) in 1989. SMIL are business analysts and commentators who monitor strategic global trends in the management, structure, processes, distribution, business pressures and regulation across all insurance and banking markets, building a bridge with information technology in all its guises. Clients range from insurers and intermediaries, to management consultants, software, hardware and telecoms companies.

He originated the unique Newslink self-service online strategic global trends database on Insurance markets (starting 1993) and Banking/Financial (from 1999 with Andy Miller), players and IT suppliers, and also provide the following services:

  • Market/IT analysis and confidential trend surveys
  • On-going focused intelligence on prospects, clients, competitors and collaborators for IT suppliers specialising in the insurance markets.
  • Strategic advice
  • Copywriting - case studies, brochures, presentations, and sponsored white papers on the business impact of information technology on the insurance markets for major IT companies.

Douglas has acted regularly as chairman, speaker or facilitator at public and private seminars, conferences and workshops worldwide. He was consultant and chairman for the annual "IT in Insurance" conference for 15 years, from its inception in 1985. He has lectured at the Cass Business School, City University, London, to visiting insurance executives, and was a founder member of The Geneva Association Communications Advisory Council of insurance editors globally.

Douglas was founding editor of a number of pioneering publications including Insurance Systems Bulletin (1984) and Insurance Computer Systems (1984) (which became European Insurance Computer Systems in 1993).